Returns Policy
Clear help if something is not right
If there is an issue with your order, contact us as soon as possible with your order details and photos where relevant.
Damaged or incorrect itemsContact us within 24 hours of delivery so we can review the issue and help with the next step.
Opened productsFor hygiene and regulated-goods reasons, opened tobacco products cannot be returned.
Order changesIf your order has not been packed or dispatched, we will do our best to help update it.
How to contact usUse WhatsApp or email and include your name, order number and delivery postcode.
- Refunds or replacements are reviewed case by case after checking the order details.
- Shipping delays after dispatch are handled through tracking and Australia Post updates.